After reviewing my fathers accounts due to recent fraudulent activity on his bank account we noticed that he had two lines open with EE under one account. He only has one phone, but then we realised that the second charge on the account was for a tablet device that he had been offered when upgrading back at the end of 2018, he was told the tablet was free when he upgraded. He initially took it but tried to return it to store a month later, however the staff there told him it was free and they couldn't take it back.
I am fuming, he has paid of £160 for a tablet he does not need, does not use and was completely mis-sold to him. He is in effect paying £35 for a phone that is not worth that value and for a contract that has only 500mb of data - in this day and age that's insane!
As the store wouldn't take it back he thought he couldn't do anything about it. I hope EE get in touch regarding this otherwise I will take the matter to Trading Standards and The Ombudsman services myself!
