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Changing to a new pack

juliairina7
Explorer

‎28-09-2021 02:04 PM

I have had a terrible time today trying to change from a £10 pack to a £15 pack.

my packs renew automatically, so I topped up online to £15 then followed everything by text to get a new pack but nothing is happening and I fear something has gone very wrong.

UI cancelled the automatic £10 that renews every month, then thought that the £15 I have topped up wpuld buy the new £15 pack but I just cannot get anywhere with this.

Also, how do you get to chat to an EE advisor, there is no link for this at all.

HELP!!1

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎28-09-2021 02:10 PM

@juliairina7 : What does texting AL to 150 from it fully report verbatim (it is free)?

 

Text NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful