Missing credit

[ADEKOOL2304]

Hi

I recently got a new sim for my phone number xxxxxxxxxxx and requested my old number be transfered to the new onw . This was done but did not come with the balance of about £22 on it.

I have just checked online now to see my tops up and usages as the balance online was reflecting a ridiculous amoutn. I couldn't view my usage .

Please investigate and find out what happened to my credit.

Thank you

xxxxxxx xxxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

[Chris_B]

@ADEKOOL2304  You moved you number from your old account to a new one.  Your credit was on the old account and it isn’t moved across when you move your number from one account to another.   Your old is account has now been closed because you moved your number.   You should of asked customer services to also move your credit across.  Your credit is now gone because you didn’t do this when you moved your number. 

no one will investigate anything as this is a public forum not customer services. 

[XRaySpeX]

Porting a no. between PAYG a/c's is just that. It does not include porting any credit.

[ADEKOOL2304]

Hi

My creidt is not yet gone and will not go without a GOOD FIGHT

Thanks for your reply about the above but may I tell you that when I requested I made it clear that I wanted all information on the sim to be transfered. Granted that even if I didn't request it will amount to unfair trade practices for EE to simply close the account and transfer the £22 into their profit. I shall be making reoresentation to their management to return my monies otherwise I will escalate the issue. It is very unethical and not a fair way of penalising ignorant member of the public by simply collecting their creit in that manner.

Fingers crossed.

[Chris_B]

@ADEKOOL2304   If you needed a new SIM card you should of requested a replacement SIM card not got a new one.  If you wanted to take up a offer that required a new sim then you should of done as I stated.  EE have done nothing wrong and it was down to you to use up the credit or request it to be transferred to your new account. Moving your number closed that account and any credit on that account if not requested to be moved is gone.  Your trying to blame EE for you not knowing of what can and did happen. 

[ADEKOOL2304]

Hi
I am not sure you understand what I am trying to say here.
I am not blaiming EE I am accusing them of unfsair trading practice and unethicasl dealings and I will follow it trhough and keep you posted.
It is very wrong to close an account and acquire the credit balance simply bnecuase the public is ignorant of your policies as an organisation.
Let me stop here and follow my action through.
So if I had millions in that account an organisation can simply confiscate it becase I didnt folow their procedures or policies ?

We will end up in the court after I must have gone thrpough their regulatory authorities.

It becomes a public interst issue.

Thanks for your contribution.
My final say.

xxxxxxx xxxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

[XRaySpeX]

It's not just a policy. It's a term of the T&C's you agreed to when you signed on for PAYG that PAYG credit is not refundable nor transferable.

You won't see the inside of the Court on this matter.

[Chris_B]

@ADEKOOL2304   I totally get what your saying but while you could say that EE have taken your credit you didn’t request this credit to be moved across and the credit is on your account and has nothing to do with the migration of your number.    If you was to change networks how would EE transfer that to your new network as EE don’t have this ability and because it’s the same network you need to request this not just migrate the number.