Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Missing SIM?

Bridgetf
Investigator
Investigator

‎08-12-2020 09:26 PM

I upgraded my phone and ordered a contract SIM only so my son could use my old handset. The phone arrived days ago and is all up and running using the SIM from my old phone, but the new SIM has not yet appeared.

 

I can now see a new number in the family section of my app - does this mean someone else has my SIM? Or does it just take a bit longer for the SIM to arrive and I just need to wait?

 

Slightly worried someone else has got it!

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎09-12-2020 09:18 AM

Hi  @Bridgetf

 

The SIM cards are sent separately through Royal Mail and usually arrive within 4 working days. 

 

If it has been longer than that, I'd recommend speaking to our Mobile Care team.


Chris

0 Helpful
Bridgetf
Investigator
Investigator
In response to Christopher_G

‎10-12-2020 09:43 AM

It arrived today, thank you for your reply.

0 Helpful
Christopher_G
EE Community Support Team
In response to Bridgetf

‎10-12-2020 09:47 AM

Ah, that's great, @Bridgetf 😄

 

Thanks for letting me know.


Chris

0 Helpful