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Missing Order

JamesTaylor1990
Visitor

‎25-04-2020 09:50 AM

Pair of Powerbeats headphones ordered last weekend (18th/19th April) with confirmation emails received straight away. Still no order received a week later. No options on the app or website for an order update and the wait to speak to customer service is well over an hour.

 

In no mans land a little here as no options on the phone are for order updates.

 

Any info much appreciated.

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎25-04-2020 03:11 PM

Hi @JamesTaylor1990 

 

You will need to persist with CS to check your order.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Katie_B
EE Community Support Team

‎26-04-2020 12:12 PM

Good Afternoon @JamesTaylor1990. 

 

Welcome to the EE Community. 

 

Have you been able to follow the advice provided and speak with our customer care team?

 

Have you now been updated regarding your headphones?

 

Speak soon, 

 

Katie.

0 Helpful
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