Missed activation date

[Secretsinners]

No end of problems. 
I was meant to go live on the 6th May but it was delayed. 
then system cancelled order.

then had a new go live date for the 21st (anytime up until midnight) well it’s now 12:41am and still a red broadband light. This is disgusting. I haven’t been able to work since the 6th as I work from home and this is a new house so I don’t have my previous internet and my 4G isn’t strong enough to use it as a hotspot. 
i have lost weeks of income and nobody is helping me! 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

It could still be early AM.

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[Secretsinners]

@XR thanks for coming back to me.

I don’t have a home phone to plug in and check this. 

this is a bright box 1. It’s not fibre 

when you say “log into the router” what do you mean here? Sorry I’m clueless 

[XRaySpeX]

Login to your Brightbox at http://192.168.1.1 as "admin" with the admin password on the label on the back of the router.

A corded phone handset is the best diagnostic tool you can have for BB. I strongly recommend getting a cheap corded handset to help diagnose BB issues like yours as well as keeping the line "wet" to help avoiding BB issues & paying out for an engineer to fix faults in your own wiring.

[Secretsinners]

@XRaySpeX thanks.

ADSL

Disconnected

Disconnected

00:00:00

0 Mbps

0 Mbps

0.0.0.0

readytoconnect@fs

is that what you need? 

[XRaySpeX]

Yes, there's no BB at all. Pity we don't know about the phone.

[Secretsinners]

@XRaySpeX 

ok, thanks.

What does it mean that there’s no BB? Does that mean there’s no chance of it going live anytime soon? 

[XRaySpeX]

I actually said you have no BB at all. You might have had BB but no connection to the Net. In which case the landline would be in place & most of the job would have been done. That's why it is important to know whether there is a dialtone.

[mikeliuk]

Have you called yet to request an on-site engineer to diagnose and fix?

Due to the importance for your job, I would recommend asking for a temporary 4G mobile router with sufficient data and without charge from the provider. (This was done by the fibre-only provider on my estate when, for whatever reason, their main service was not yet ready for a new build.)

If the request is denied and you are certain you have an unlocked mobile, you could check out cellmapper online to pick a provider with a tower near you and get a SIM to provide hotspot/tethered internet access.

From a practical perspective, if your data requirements are not too high, I think the best approach is to explain to a neighbour, who you are not on bad terms with, and ask to borrow their service by accessing via their router due to the impact it could have on income.