The EE Community

Removing mobile after contract end

References needed from EE/BT - Help!

Hi All!I used to work for EE and left in Feb, has anyone got the details of the HR email address? I need it to be able to complete the references for my new job and it is delaying my start date!Thanks in advance!  

How to claim the free watch with S25 Ultra

I purchased my Samsung S25 Ultra online on Sunday with the view of claiming the free watch however it's asking for an invoice and proof of purchase. How do I find my invoice for the order? Thanks. 

Wifi

I have just had WiFi installed and was working fine but then now it has stopped and I can’t see the WiFi network on my devices 

EE Broadband

Hi I ordered broadband from ee and the day I received the Smart Hub Plus I returned it without opening it and collecting it from the post office. I have no use for it and have moved out of the house a long time ago but now I have received an email sa...

Just paired watch plan but it’s showing expired?

Hi guys,I’ve just renewed my sim only contract and I now get free Apple Watch plan with it. I set it up this morning by choosing the £7 p/m plan understanding it gets discounted at the billing stage. It’s was showing activating but now showing expire...

Constant voicemail

EETV taking ages to load on Apple TV

Over the last couple of days, the EETV app seems to hang or take ages to load on our Apple TV4K. I'm talking minutes if it loads at all. Got an error message earlier (I think AFC003?) Anyone else having this issue? I tried deleting and reinstalling t...

Issue with Calling Greece While Roaming in the US

I’m currently roaming in the United States and have the international roaming add-on active on my account. When I first arrived, I was able to make calls to Greece without any issues. However, starting the following day, I’ve been unable to connect c...

Upgrade delivery

I upgraded my phone about a week ago and the delivery tracker has been showing as dispatched for 5 days now but im yet to have any information from DPD regarding delivery. I move house next week and I'm worried it won't come in time. Thanks in advanc...