Help with iPhone 11 Pro max
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25-08-2020 11:32 PM
Trying to connect my phone to charge and it come up with an error message to say that there has been water detected in my lightning connector and charging will damage my phone. Do I need to claim for a new phone on my insurance or will this problem resolve itself?
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26-08-2020 05:08 AM
@Louisechristine The device has detected water in the lightning port you need to make sure it is dry before you put the device on charge. This was a a safety feature and there is nothing wrong with the device.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
