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Iphone 11 Pro Max Random Reboots

brawton
Investigator
Investigator

‎25-08-2020 04:46 PM

Hi 

 

I have a new iphone 11 Pro Max (had a few weeks) and it has started to reboot at random times. 


I can not find out any advice to work out what is causing it and what to do.

 

Any help would be gratefully appreciated.

 

So far I have 

1) Manually rebooted. 

2) Uninstalled the last apps I recently installed

3) Checked on latest version of IOS

 

Thanks All

David

0 Helpful
1 REPLY 1
Fatboy71
Ace Contributor
Ace Contributor

‎25-08-2020 08:56 PM

A while back I had this problem. I contacted Apple Support who advised me to remove all but the included apps and see if the problem still happened. It did, so they then arranged for a replacement iPhone.

 

Has you have done some other things that I would have suggested, I would get in touch with EE and see if they will replace the iPhone.

 

If you get no joy from EE, I would get in touch with Apple, as Apple handles warranty for their phones.