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Mini Wifi not showing up in phone wifi network

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NancyAsh
Investigator
Investigator

‎05-02-2021 12:05 PM

I'm trying to connect my S9 mobile to my mini wifi but the mini wifi is not showing up in my available networks.  I already have one mobile and my laptop connected so I know the mini wifi is working.

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1 SOLUTION

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XRaySpeX
EE Community Star
EE Community Star

‎05-02-2021 09:47 PM

Try switching the 4GEE WiFi Mini between the 2.4 & 5 GHz bands & see if it picks up 1 of them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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6 REPLIES 6
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Jon_K
Former EE Employee

‎05-02-2021 02:15 PM

Hi @NancyAsh.

 

Welcome to the community.

 

Does your phone pick up other networks?

 

Has it worked on WiFi before?

 

Jon

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NancyAsh
Investigator
Investigator
In response to Jon_K

‎05-02-2021 04:31 PM

Hi Jon,

Yes it picks up other network. Our home network for instance.
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Jon_K
Former EE Employee
In response to NancyAsh

‎05-02-2021 04:45 PM

Thanks @NancyAsh.

 

Is your 4GEE WiFi device currently switched on and working with your other mobile or laptop?

 

Can you try restarting both your WiFi mini and your phone?

 

Jon

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XRaySpeX
EE Community Star
EE Community Star

‎05-02-2021 09:47 PM

Try switching the 4GEE WiFi Mini between the 2.4 & 5 GHz bands & see if it picks up 1 of them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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NancyAsh
Investigator
Investigator
In response to XRaySpeX

‎06-02-2021 09:29 AM

Thank you so much, it worked!  You just need to sign into your devices again.

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XRaySpeX
EE Community Star
EE Community Star
In response to NancyAsh

‎06-02-2021 09:46 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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