The EE Community

Re: Contact a human

My sim hasn't arrived  

Data Add - ons

I've been texting 150 with ADD DATA.  No response.  I've tried 4 times. In App and the website there is no "Menu" button to drop on to Add Ons.   It's circular and not helpful.  Can you direct me? [Mod edit: Move to new thread and add title]

My account is suspended and want to pay my bill

My phone is not working when roaming in Canada

Hi how can I get my phone to work I’m in Canada and done everything and have £25 enabled . 

Grassroots Football Sponsorship

Hello, I have a grassroots football team that need help towards new equipment & kits - are EE able to provide any sponsorship please? Thank you  

TWO ROUTERS LATER AND STILL NO INTERNET

Following 12-months excellent full fibre broadband service at our holiday home 4-weeks ago the internet went down with the router showing a green light. Two subsequent calls with the EE trouble shooting team led to a new router being sent, apparently...

Roaming in Ireland - unable to receive calls from Republic of Ireland numbers

Roaming in Ireland is "broken" for the past 5 months due to problems with EE's OCS (Online Charging System), and I wonder how many are affected by this (both Business & Consumer)?We live close to the border, so are frequent visitors to the Republic, ...

Now TV Boost Ultra - is this available on EE

Just bought a new tv and wanted to watch sky sports on ultra HD (via Now TV)Spoke to someone at EE and they said I was paying for the UHD package, but the UHD channels are not available on the guide.  When I go to the Now TV app, I can see that my vi...

text problems

Hi, does anyone have any suggestions please-  for the last 4 weeks or so I've been unable to send texts from my iphone in UK to my Mum's mobile phone number in Ireland- she has a basic mobile (not a smartphone). Up until recently this wasn't a proble...