Manual adding eSim to new phone

[Andyland66]

Can someone provide me with an activation code from a QR esim pack as one wasn’t provided to me when my new phone came.

[Chris_B]

@Andyland66   As this is a public forum not customer services no one here can provide that for you.  

[Alex_S]

Hi @Andyland66,

Welcome to the community 🙂

Do you currently have an EE eSIM that you need to move to the new device? Or do you need a brand new SIM with a new number?

Alex 🙂

[Andyland66]

Hi, I currently have an EE eSIM that I need to move to the new device.

I was not supplied any sim or esim in the pack.

[James_B · Accepted solution]

Hi @Andyland66,

You can order a replacement eSIM pack at myaccount.ee.co.uk/app/order-sim/.

If you upgraded, there will be a physical SIM in the envelope that arrived with your new phone. You can activate this SIM at myaccount.ee.co.uk/app/activate-sim to use until your eSIM pack arrives.

Thanks

James

[Andyland66]

Thanks for the advice, unfortunately a Sim card wasn’t supplied in my pack. I have not been able to use my new phone since it has been sent. Replacement Sams have also not arrived and it has already been a week. Thanks.

[James_B]

Hi @Andyland66,

When did you order your replacement SIM? It shouldn't take longer than 2-5 working days to arrive.

Thanks

James