MYEE app 'oops somethings gone wrong' error on web too

[aldaweb]

MYEE app constantly says 'oops somethings gone wrong, it's our fault'

I've tried clearing cache and data and reinstalling but still the same.

Note 8 on 8.0.0

Website also shows

Sorry, something's gone wrong

Sorry, we were unable to complete your request right now. Please try again later.

 I can just about access my balance through the app on my O2 iPhone but not ideal.

Any idea when this backend problem will be sorted?

[Chris_B]

@aldaweb   All customer services and ask them to reset your account.  I can login to mine with no issue. 

[aldaweb]

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@Chris_B wrote:

@aldaweb   All customer services and ask them to reset your account.  I can login to mine with no issue. 

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Thanks @Chris_B will call them later. 

[Leanne_T]

Hello there @aldaweb

Thanks for coming to the community.

That is great advice from @Chris_B, our customer service team will be able to help.

Let us know how you get on.

Leanne.

[aldaweb]

After calling customer services and being put through to the technical team it seems my account is in order and there is an issue which has been passed up to level 2 technical.

[Leanne_T]

Thanks for coming back to me @aldaweb

Let us know how it goes.

Leanne 🙂

[aldaweb]

Just an update

This is still happening. I thought this should have been fixed after 2 weeks.

I'm loathe to throw away another 25p to chase this up.

[Leanne_T]

Hello @aldaweb

Thanks for coming back to us.

Have you heard from our level 2 team?

Can you try clearing all cookies and cache and opening a new web browser, does the same error show?

Thanks, Leanne.

[aldaweb]

Hi @Leanne_T

No I haven't heard from the level 2 team,

and yes I've tried clearing cache /cookies and different browser and a different OS even.

Same result

 I've also cleared cache and data from the Android app nad uninstalled & re-installed.

[Leanne_T]

Thanks for coming back to me @aldaweb

In this case, I have sent you a private message to get some details.

Leanne.