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27-10-2021 11:58 AM
Hi, I have made several attempts to add my new broadband to my EE account and each time have reached the final stage of the verification process to receive an error message ('Something's gone wrong on our end please try again later')--I have checked the different community pages and it seems like many people have had this problem but it seems to still be unresolved? At least, there seem to be no concrete solutions on the other forum posts. Any help would be much appreciated!
27-10-2021 02:01 PM
Hi @lydiajane.
Welcome to the community.
I'm sorry to hear this is happening.
The best thing to do would be to contact our Customer Care team so they can manually complete this for you.
Jon