MONTLY PLAN NO CORRECT

Orefice · ‎30-01-2020

When I signed the contract with your company, the plan included these conditions:

60 GB data - 18 Months plan

Today I received a letter from you saying that my plan is only 30 gigabytes. Can you give me explanations?

XRaySpeX · ‎30-01-2020

Was this a limited offer? An explanation appears in Black Friday 60GB deal

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Orefice · ‎31-01-2020

I don't know and I don't have time to search. I have your confirmation email. Either send me another letter or email where you confirm the 60 gigs or cancel the contract with you.

XRaySpeX · ‎31-01-2020

I don't send out emails to members of this Community. I'm just an ordinary user like you.

This user discussion forum can have no access to your specific account. You need to query this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

James_B · ‎31-01-2020

Hi @Orefice,

Welcome to the EE Community. 🙂

I'm sorry to hear your plan isn't showing the correct data allowance.

Please get in touch with Customer Care so we can take a quick look at your account.

Thanks

James

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MONTLY PLAN NO CORRECT