MCK code

FayeJenk123
Visitor

Hi, I've put a correct unlock code into my Samsung s10 but now frozen asking for an mck. Please help!!

1 SOLUTION

Accepted Solutions
Northerner
EE Community Star
EE Community Star

Hi @FayeJenk123 

 

See the post here:

 

1. Retrieve the device lock code which EE gave you. It should be 16 numbers in length.

 

2. Enter thelast8 numbers (from the 16 digit number provided by EE).

 

3. Once you get past that screen, enter thefirst8 numbers (from the 16 digit number provided by EE).

 

4. You should now be able to access the contents of your phone.

 

5. Restart your phone.

 

https://community.ee.co.uk/t5/Unlocking-your-device/Mck-network-unlock-Code/td-p/925714

 

Thanks

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

1 REPLY 1
Northerner
EE Community Star
EE Community Star

Hi @FayeJenk123 

 

See the post here:

 

1. Retrieve the device lock code which EE gave you. It should be 16 numbers in length.

 

2. Enter thelast8 numbers (from the 16 digit number provided by EE).

 

3. Once you get past that screen, enter thefirst8 numbers (from the 16 digit number provided by EE).

 

4. You should now be able to access the contents of your phone.

 

5. Restart your phone.

 

https://community.ee.co.uk/t5/Unlocking-your-device/Mck-network-unlock-Code/td-p/925714

 

Thanks

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.