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Lost all my passwords!

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Justyn89
Explorer

‎12-01-2021 10:46 PM

I’ve just tried to connect to my mini wifi and I’ve forgot my passwords. How can I reset them, I think I also changed the admin passwords too

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1 SOLUTION

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XRaySpeX
EE Community Star
EE Community Star
In response to Justyn89

‎12-01-2021 11:28 PM - edited ‎12-01-2021 11:28 PM

Perform master reset via hardware:

  1. Remove the bumper to uncover the Reset button.
  2. Using a paperclip or pen, press and hold the Reset button for approximately 5 seconds.
  3. The device will restart automatically.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

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3 REPLIES 3
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XRaySpeX
EE Community Star
EE Community Star

‎12-01-2021 10:53 PM

If you have changed your admin password and have forgotten it, you'll just have to factory reset the router. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Go to solution
Justyn89
Explorer
In response to XRaySpeX

‎12-01-2021 11:00 PM

Thanks for the reply! I think I must have changed them all at once and then forgotten what I changed them to. How do I reset the router to factory, it’s the mini 4g WiFi router
0 Helpful
Go to solution
XRaySpeX
EE Community Star
EE Community Star
In response to Justyn89

‎12-01-2021 11:28 PM - edited ‎12-01-2021 11:28 PM

Perform master reset via hardware:

  1. Remove the bumper to uncover the Reset button.
  2. Using a paperclip or pen, press and hold the Reset button for approximately 5 seconds.
  3. The device will restart automatically.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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