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Unable to access my account
TNT Sports
Hi if I get the TNT sports add on for £20, can I watch it over my Apple TV without my phone being involved? Or is it still like the old BT sport where you had to use EE’s data and cast it?
Dropout of wired device during the day
Hi,We have full fibre to the house with wired devices and wireless. Our main computer is an I Mac and is wired. We have several iPads a Mac mini and other devices including a solar panel inverter. All work until around 10.30 am when the wired iMac st...
Upgrade EE 900Mbps to EE 1.6Gbps
Hi I’m currently on the EE 900Mbps Package, with 12 months of my contract left.I’d spoke to EE Broadband Customer Service earlier, about upgrading to the EE 1.6Gbps Package. It’s available at my home.I was told that I was an EE Legacy Broadband Custo...
EE app not showing Smart Wifi
My broadband connection is working fine, but when I log in to the EE app, it is no longer showing my Smart WiFi devices, so I can't click on them to see which devices are connected via each access point.I can tell that they are working, because if I ...
EE account not recognising my ported number
We moved our business phone numbers to EE but our EE account will not recognise the ported over numbers. What do we do about this please? Can anyone actually help. Customer service have tried twice but nothing has been done about this.
No confirmation Email
I have had no confirmation of iPad Pro 13 1TB Space Black I had put down an upfront cost of £108 went through all the correct steps over the phone and haven’t had any email updates and the upfront cost money has been taken out my bank account twice ...
connection Issues Gallaxy A12
When I make or receive a phone call on my Samsung Gallaxy A12 no one can hear me. How do I fix this please? The volume is turned right up.
Has my mobile number been cloned?
I have received some phone calls from people claiming that they have had missed calls from my number. However I don’t know these people and I haven’t called them from my phone. There is also no outgoing calls to these numbers on my phone. When I look...
Changing EEID login email address
I had an issue, earlier this year, which led to EE closing down my account and creating a completely new one for me. In order to do that, we had to create a temporary email address to set up the new account. The adviser was clear that once the old ac...
