My new Samsung randomly drops from my BT Wifi, at least once a day. I've tried forgetting the network, I've tried toggling Flight mode - the only thing that fixes it is resetting my Wifi box, which isnt ideal when the rest of the family are all using the internet for different things. This is the only internet connected device that suffers this problem, therefore there is no issue with my broadband supply. It will show 'Couldn't authenticate connection' and then sometimes I won't be able to even pick up the network to even attempt to connect.
What WiFi box? Is "BT WiFi" BT Broadband or what was the BT Openzone/Fon cloud WiFi hotspot service?
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
@Christopher_G I haven't, as I've only had the phone, from new, for a couple of weeks. I have now tried changing IP setting from DHCP to static to see if that works. If not, I will try resetting to factory settings 🙂
