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Login Error

Douche89
Visitor

‎18-10-2021 12:43 PM

I've just changed from pay as you go to pay monthly and now when I try to login I get the following error message: "Login error - Sorry, we were unable to complete your request right now. Please try again later." Any ideas?

 

Also, for some reason (not sure if the issues are related) when anyone from my contacts calls me their number no longer appears, they just come up as Unknown. I've made sure that caller ID is not hidden in the settings so it's not that. Any  thoughts on this?

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎18-10-2021 12:55 PM

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP