Left network confirmation

[Hurric75]

I’ve been out of contract a few months. I’ve changed to another provider but haven’t had any confirmation from EE of me leaving or of the financial situation as I’ve just payed an EE phone bill 2 days before switching. Why no confirmation email? 

[Hurric75]

Paid my last bill 9th September 2021 , about to cancel tomorrow 11 September 2021 (contract ran out months ago). Will I owe or be owed money from EE? 

[Hurric75]

Also have been paying £10 monthly for Apple Music through EE, what happens with that ? Do I go direct to Apple ? 

[Katie_B]

Hello @Hurric75. 

We're sorry you're thinking of leaving us. 

When is your bill date?

If your account closes before your next bill date a final bill will be generated with a credit for any line rental paid in advance.

In regards to your Apple Music, your subscription will also be cancelled which would require you to go direct with Apple. 

Katie 🙂

[Hurric75]

Usually on the 6th.

thanks for the quick response. I’m leaving for a no contract deal with another provider. 

[Hurric75]

Hi, seeing as I’ve just paid my monthly bill will my music subscription continue until end of the month? 

[David]

Hi @Hurric75 

when a EE account terminates any associated products will also cease with immediate affect.

[Hurric75]

Even if I’ve paid for the month ahead? Thanks for the reply btw 👍

[David]

@Hurric75 you would receive a part refund.

[David · Accepted solution]

@Hurric75 when a EE account is closed a final bill is produced 7 days after and if any amount is due back to yourself it would be automatically refunded back to yourself.