Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Keep Old SIM new summer Pack

Ro1234
Investigator
Investigator

‎27-05-2021 06:43 PM

Hi.

 

I'm on payg. I've seen the summer SIM offer with twice the data for same price. How do I get this offer on my existing SIM without ordering a new SIM?

 

Also, why can't I get the chatbox to speak to someone? Because I logged in? Only for prospective customers?

 

0 Helpful
3 REPLIES 3
Ro1234
Investigator
Investigator

‎27-05-2021 07:07 PM

Same problem here. Really unhelpful. Yes, no chat for payg customers.

 

Also at the moment the summer pack as u described is for new Sims. You have to get a new one. No idea if it can apply to old Sims -old customers.

 

Take care.

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎27-05-2021 07:54 PM

@Ro1234  Live chat is only available to contract customers not PAYG customers.  

 To take advantage of the summer offer you will need to order a new Sim as that is the offer. ( it’s to entice new customers )  you then also need to transfer your number to this new Sim 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Ro1234
Investigator
Investigator
In response to Chris_B

‎27-05-2021 08:03 PM

Yeah that's what I thought. Thanks for confirming it.

 

Cheers.

0 Helpful