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Choose data or minuts boost error

CarlH1
Established Contributor
Established Contributor

‎27-05-2021 09:16 AM

When got option to choose between these 2 this time chose extra 50min option instead of data option.

But didn't get one chosen it gave me data one even knowing chose minutes one.?

What's going on and is any way change them once you chose it for me.?  (Some choice that is.)

 

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎27-05-2021 11:52 AM

Hi @CarlH1

 

Sorry to hear that you had a problem with your data boost.

 

I'd recommend speaking to our Mobile Care team so they can try and change this for you.


Let us know how you get on.

 

Chris

0 Helpful
CarlH1
Established Contributor
Established Contributor
In response to Christopher_G

‎27-05-2021 07:07 PM

I'm also hoping your tech team will fix this on your end too so don't happen again.

0 Helpful
CarlH1
Established Contributor
Established Contributor
In response to CarlH1

‎27-05-2021 07:09 PM

Also noticed that pay as go only has call option thus no good for those who deaf.

 

Needs email option too.

0 Helpful