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BT Sport as a Smart Benefit

Nickins
Explorer

‎22-07-2021 05:52 PM

I am entitled to 1 Smart Benefit as part of my new EE contract, and attempted to choose the BT Sport Ultimate option. 

I have so far been unsuccessful, receiving a message that says “This hasn’t gone through. It’s our fault. Your Smart Benefit has not been added at this time. Please try again later”. 

After several further attempts I decided to choose the Apple TV option, but didn’t really want this. There was no issue with this option going through…it went through without any problem.

 

Having removed this app from my add-ons, I have again been unable to access the BT Sport app….receiving the same error message.

 

is anyone else experiencing this frustrating issue?

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎22-07-2021 06:31 PM

@Nickins   Might be best to call customer services so they can add it for you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Nickins
Explorer
In response to Chris_B

‎22-07-2021 09:57 PM

Thanks Chris

 

i will do that. I just wondered whether this was perhaps a glitch in the system that might be affecting others as well as me. Cheers

0 Helpful