Just upgraded and Ordered wrong colour

[Weena711]

Hi , I  just upgraded , but ordered  the wrong  colour , I called 150  but not able to speak to anyone due  to covid. I want to cancel and re-order .l
My order is not even 10 minutes old ... 

please help? 

[Chris_B]

@Weena711   Only customer services can help you with this but you’ll need to be patient when calling because of the current situation.  

[Leanne_T]

Morning @Weena711

Thanks for coming to the community.

Have you spoken to our Mobile Care team since you posted on the community and had your order updated?

Speak soon 🙂

Leanne.

[Weena711]

Yes, it is all sorted thank you. Service rep was great , can’t remember her name....

Treena's IPad

[Leanne_T]

I am pleased to hear this @Weena711

Have a lovely Bank Holiday Monday.

Take care 🙂

Leanne.

[TiaEvans24]

Just upgraded and ordered the wrong colour 😭 tried ring and doong online chat but can't get through to anybody. Can anybody help 

[Katie_B]

Good Morning @TiaEvans24. 

Thanks for ordering with us. 

Our customer care team is now open.

I would recommend giving us a call to see if our customer care team can cancel this for you. 

If it is too late, then I would advise on refusing delivery. Once this has been scanned back into our warehouse you will be notified and will be able to re-order. 

Katie 🙂