Issue changing pack

Brianb4111
Investigator
Investigator

‎11-11-2021 05:25 PM

hi

i cancelled my £15 pack to upgrade to £20 and option to add pack are no longer available on my profile, can anyone help

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5 REPLIES 5
Brianb4111
Investigator
Investigator

‎11-11-2021 05:37 PM

hi all

cancelled my £15 pack to change to a £20 pack but option to choose pack is no longer on my profile as below, any help?B965DCD0-869B-490A-B5CD-944AAE0F8F03.png

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XRaySpeX
EE Community Star
EE Community Star
In response to Brianb4111

‎11-11-2021 06:09 PM

Does texting ALL PACKS to 150 offer you some packs?

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Brianb4111
Investigator
Investigator
In response to XRaySpeX

‎11-11-2021 06:13 PM

Yes, I go through the normal process, type YES to add pack20, nothing happens

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Brianb4111
Investigator
Investigator
In response to XRaySpeX

‎11-11-2021 06:22 PM

I have also topped up by £25, rang 150 and it says I have no pack options available

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Katie_B
EE Community Support Team
In response to Brianb4111

‎11-11-2021 06:44 PM

Hello @Brianb4111. 

 

Thanks for coming to the community. 

 

If you text AL to 150 what reports back?

 

Does it report that you have an active pack?

 

Speak soon, 

 

Katie.

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