Issue changing pack

Brianb4111 · ‎11-11-2021

hi

i cancelled my £15 pack to upgrade to £20 and option to add pack are no longer available on my profile, can anyone help

Brianb4111 · ‎11-11-2021

hi all

cancelled my £15 pack to change to a £20 pack but option to choose pack is no longer on my profile as below, any help?

XRaySpeX · ‎11-11-2021

Does texting ALL PACKS to 150 offer you some packs?

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Brianb4111 · ‎11-11-2021

Yes, I go through the normal process, type YES to add pack20, nothing happens

Brianb4111 · ‎11-11-2021

I have also topped up by £25, rang 150 and it says I have no pack options available

Katie_B · ‎11-11-2021

Hello @Brianb4111.

Thanks for coming to the community.

If you text AL to 150 what reports back?

Does it report that you have an active pack?

Speak soon,

Katie.

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Issue changing pack