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For up-to-date information and comments, search the EE Community or start a new topic.

Is there no chat facility on EE

swac3
Established Contributor
Established Contributor

‎06-08-2020 10:24 AM

Hi,

I'm currently away in China trying to contact support is there no online chat support on EE ? or am i missing something?

 

Really dont want to sit in a call centre que at £1.80 a minuite

 

Gary

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎06-08-2020 01:11 PM

Yes, if you are on contract you'll find Live Chat at Get in touch when it's available during EE UK opening hours.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

‎06-08-2020 01:25 PM

Hi there @swac3

 

Thanks for posting on the community.

 

If you have a personal pay monthly account, you can log into your My EE account online and a chat option will show when an agent is available.

 

Is there anything we can help you with on the community?

 

Thanks 🙂

 

Leanne.

0 Helpful
swac3
Established Contributor
Established Contributor
In response to Leanne_T

‎10-08-2020 02:32 PM

Hi Leanne, but its  not there I've been trying every day  from the get in touch page i click live chat but the chat Picture/icon on the left of the row is always Blank.   I'm trying to get back in touch with customer support as they said i needed to wait until after the 4th Aug to activate the 2nd sim slot on my P30 and move my EE sim to the E Sim.

 

I'm In China now with work and still cannot use the phone.

 

Any suggestions appreciated

 

Gary

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to swac3

‎10-08-2020 02:40 PM - edited ‎10-08-2020 02:41 PM

@swac3   Login to your my EE app and click the 3 lines top left then click settings then click roaming and turn on both options there.  Then restart the device.   I’m pretty sure you can not activate the eSim until your back on the EE network. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
swac3
Established Contributor
Established Contributor
In response to Chris_B

‎10-08-2020 02:59 PM

Hi Chris,

 

Aye that makes sense, but EE wouldn't process the request to activate the Esim and move my EE contract sim to that before the 4th of Aug,  So i need them to actually do that.

 

If I have to be directly connected to an EE mast for this to now work then I'm going to have to Buy a phone in china which is really Ironic as I chose the P30 because it was dual sim capable.  EE wouldn't activate the E sim facility earlier before i left the UK I was 4 days short of the date.

 

Gary

0 Helpful
swac3
Established Contributor
Established Contributor
In response to Leanne_T

‎11-08-2020 05:26 PM

Hi Leanne tried posting in the unlocking your device section , but the systems marked the message as Spam, I'm just trying to get Help.

Gary

0 Helpful