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Is there a delay on replacement sim delivery?

JonL
Visitor

‎07-07-2020 03:08 PM

Hi, I contacted EE  to change my PAYG sim for a nano because I changed my phone. I followed the online procedure to apply for a replacement and was sent an email saying that a replacement sim would be 'popped in the post','within two working days - that was the 25th June. As of this mornings post(07/07) nothing has turned up and I've had no further messages. So the question is, is this a delay due to the current situation or has the sim gone astray?  

Cheers

0 Helpful
1 REPLY 1
Jon_K
Former EE Employee

‎07-07-2020 05:20 PM

Hi @JonL.

 

Welcome to the community.

 

Our SIM cards are sent out in second-class post, and would usually take around seven days to arrive.

 

You could try booking an appointment at your local EE Store and getting one from there.

 

Jon