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Iphone

RyanNapper123
Contributor
Contributor

‎07-12-2021 10:55 AM

I made an order for Iphone 13 Pro last Wednesday, the guy on the phone told me I should expect it Thursday if not definitely Friday. I got the email confirmation after the phone call but my tracking has not updated yet. I also ordered airpods with them that aren’t here yet

 

Should I be concerned or is there a genuine shortage? I don’t really want to start paying for a phone I do not have. Thank you in advance

13 REPLIES 13
RyanNapper123
Contributor
Contributor
In response to Katie_B

‎19-12-2021 10:09 AM

It was the airpods with wireless case, as far as i am aware they were in stock when ordered. I paid £10 upfront so just unsure how they haven’t arrived or even been updated about them in almost 3 weeks now

0 Helpful
Katie_B
EE Community Support Team
In response to RyanNapper123

‎19-12-2021 10:33 AM

Hi @RyanNapper123. 

 

Could you confirm what generation you ordered?

 

Katie 🙂

0 Helpful
RyanNapper123
Contributor
Contributor
In response to Katie_B

‎19-12-2021 10:44 AM

I’m not too sure, sorry. The email just says airpods with wireless case but my best guess would be gen 3. It is £17 a month for 11 months if thats any help?

0 Helpful
Katie_B
EE Community Support Team
In response to RyanNapper123

‎19-12-2021 11:02 AM

Hi @RyanNapper123. 

 

The 3rd Generation are showing as in stock, I would recommend giving us a call on 150 so our customer care team can look into this further for you. 

 

Katie 🙂