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Iphone 12 pro - trade-in upgrade

JFrancis
Visitor

‎18-12-2020 03:22 PM

Hi, ive opted to early upgrade to the 12 pro. While I understand there is limited stock, my email stated can take up to 14 working days, and im currently on 16 working days. My issue is im getting reminder texts to post my current phone for the exchange, however as I've not received my new phone, and there are also postal delays and im yet to receive my return pack, is there anyway I can pend the trade-in date as currently that will be impossible without leaving me with no phone that im paying for.

 

Thanks 

0 Helpful
2 REPLIES 2
HH8888
Valued Contributor
Valued Contributor

‎19-12-2020 09:47 AM

I upgraded 27/11 checked my tracking mine is expected 4-9 Jan,

0 Helpful
Katie_B
EE Community Support Team

‎19-12-2020 10:44 AM

Hello @JFrancis. 

 

Thanks for coming to the community. 

 

Please give us a call so our customer care team can look into your trade-in options. 

 

What colour and memory size did you order for the iPhone 12 Pro?

 

Katie 🙂

0 Helpful