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Air pods

Staceyro
Visitor

‎18-12-2020 08:06 AM

I ordered an iPhone se (contract) early November, that came with free air pods.  The air pods still haven't arrived and I haven't received any emails or texts about them either. 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎18-12-2020 08:39 AM

Hi @Staceyro 

 

Best call EE CS on 150 is you are still waiting for these to be sent. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
DeanL
Investigator
Investigator

‎19-12-2020 10:26 AM

I also took out the same deal and still haven’t received my AirPods, I’ve phoned EE 3 times now. The first and second time I phoned they said they will be sent by Apple them self’s as it was classed as a gift purchase. So I thought ok fair enough.

Nearly 4 weeks down the line and the 3rd phone call, they said I may have took out the wrong deal. What a load of crap!
I’m probably not only one whose been a victim of this dirty trick they are trying to pull on customers.
Anyway today they said they are trying to resolve this issue and I will receive a phone call within 3 days to see if I am eligible to receive my AirPods or not. Well of course I’m eligible because it was part of the deal in November! Otherwise I wouldn’t have took an additional line out with you! 
This has actually put me off EE now and I’m glad my old contract is up in February 2021 because I’ll be looking somewhere else.

0 Helpful