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Iphone 12 Pro 128Gb delay

ATU2020
Contributor
Contributor

I pre-ordered my upgrade to the 12 Pro 128 in Graphite on the 2nd November and was told it's up to a maximum of 21 days. I need the phone as I have problems with my current phone and need a fully working handset to use for work. I've just checked this morning and it's saying 30th November to 5th December. Why is this? I understand things are late sometimes, especially when something is in demand, but very poor management of expectations. Why say 21 days when I am looking at up to 5 weeks?

9 REPLIES 9
Shakey786
Explorer

I ordered mine on 27th. They said 1 week to me when i ordered (obviously misled). How do i check when my estimated date is?

 

Thanks 

Hi there,

 

You can track on here:

 

https://myaccount.ee.co.uk/orderdetails

 

Let me know what it says for yours as you've been waiting for longer than me?

Wow. Thanks for this. Mine is saying 25 Nov 2020 - 30 Nov 2020. I was in no rush for the phone anyway, but when the person who sold it to me says a week when it's actually going to be a month, is absurd!

 

I might just have to cancel the whole thing. I paid an early upgrade fee for what? Anyways thanks again for showing me the tracker. 

Ok so you have a similar lead time that I do without working it out on a calendar. How far away was it until your contract end date ref the upgrade fee? 

Bobwalte
Investigator
Investigator

Ordered my iPhone 12 pro 4 weeks ago 

still waiting 

tracker delivery date says waiting confirmation 

James_B
EE Community Manager
EE Community Manager

Hi @Bobwalte,

 

Welcome to the EE Community. 🙂

 

Which colour and storage size did you choose?

 

What was the date of your order?

 

Thanks

 

James

Hello

my order was placed 14 Nov 2020

xkoXXXXXXXXX

colour space grey 

essential plan 10 GB

iphone 12 pro 128GB

regards

Robert Walters

mobile XXXXXXXXXXX 

 

[Mod edit: Please do not post personal information, such as your phone number in this public forum. Thanks]

Hello James

colour of phone should have read Grafite

regards

robert Walters

order No xko281876382

James_B
EE Community Manager
EE Community Manager

Hi @Bobwalte,

 

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 128GB Graphite on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

 

James