Internal porting from a Flex Plan to a contract

zcjp
Investigator
Investigator

‎15-07-2020 03:35 PM

I've very recently started an EE Flex plan and have successfully ported my number from ID Mobile to it.

 

I've just seen a Uswitch exclusive deal that will give me a much better deal on EE albeit as a contract which I'm ok with.

 

Is there any way to port my Flex number to a new EE contract internally or do I have to go through the port out port back in rigmarole?

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6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎15-07-2020 03:41 PM

Hi @zcjp 

 

You would need to port out, then back into your new contract.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎15-07-2020 04:12 PM

You may ask CS to move your Flex no. to your new contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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zcjp
Investigator
Investigator
In response to XRaySpeX

‎15-07-2020 04:26 PM

I've just tried calling 150 and it won't actually let me speak to anyone. The only options on offer all have to do with setting up a payment card for Flex which I've already done.

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XRaySpeX
EE Community Star
EE Community Star
In response to zcjp

‎15-07-2020 04:36 PM

Just be patient & wait to the end of the options.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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zcjp
Investigator
Investigator
In response to XRaySpeX

‎15-07-2020 04:43 PM

I wait to the end of the options. All I get is a short silence then the same options are offered again.

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zcjp
Investigator
Investigator
In response to zcjp

‎15-07-2020 04:48 PM

Sussed it. I had to try one of the options first before I got offered CS