Incorrect Sim Sent

Nuji
Explorer

Upgraded to new iPhone, delivered today with Sim, but Sim is standard size and new phone needs Micro sim. How can i get this replaced without having to pay £1.50 as EE fault ? 

6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

The SIM should be a Combi-SIM of all 3 sizes where you press out the size you need.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
BrendonH
Community Hero
Community Hero

@Nuji wrote:

Upgraded to new iPhone, delivered today with Sim, but Sim is standard size and new phone needs Micro sim. How can i get this replaced without having to pay £1.50 as EE fault ? 


All sims come as a multi sim.

 

You can pop out the micro sim from the standard one. Then the nano from inside the micro.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
Jon_K
Former EE Employee

Hi @Nuji.

 

Welcome to the community.

 

Have you managed to get this sorted by following the advice above?

 

Jon

Thank you, yes i have .. silly me ddnt realise i had to press out the sim again ! LOl
Thanks for all the help.
Jon_K
Former EE Employee

That's great, @Nuji 🙂

 

Thanks for letting us know, and enjoy your new phone!

 

Jon

XRaySpeX
EE Community Star
EE Community Star

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP