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20-01-2021 12:10 PM
Howdy,
Currently using the iPhone 11 Pro Max, upgraded in the first lockdown. When first using it it would pop up sim failure and lose all connection for 5-10 minutes at a time. Most of the time turning off and on again would fix it. Then it started doing it super frequently. I phoned EE, they told me to do all updates and then they’d phone back to check in and see if it persists. So I did. And they didn’t. So I did to no avail. Luckily then, it had slowed down and didn’t do it much.
A couple of times between then and now, nothing major. Off and on did the trick.
Present day, it has been going on for half hour at a time for the last 3 days up to 5 times a day. I run a small business from my phone and am in a location where the WiFi is non existent, so I reply on my millions of jiggly bits to hotspot everything.
Stores near my are not open. The phone appointments say they cannot help with network or sim issues - to get an appointment in store, haha!? Even if they could, I am reliant on my sim not failing to be able to hold a telephone call.
I currently have no connection whatsoever and am kindly stealing my partners hotspot on a lunch break... and I’ve been in a state of sim failure for the last hour.
I am on my way to ‘livid’.
20-01-2021 01:20 PM
@Alexandrialeah Have you tried giving the sim a clean with a damp cloth? Make sure it’s dry before you put it back in.
You might even need to request a replacement SIM card. You can use THIS for that.