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In and Out of Sim Failure

Alexandrialeah
Visitor

Howdy,

 

Currently using the iPhone 11 Pro Max, upgraded in the first lockdown. When first using it it would pop up sim failure and lose all connection for 5-10 minutes at a time. Most of the time turning off and on again would fix it. Then it started doing it super frequently. I phoned EE, they told me to do all updates and then they’d phone back to check in and see if it persists. So I did. And they didn’t. So I did to no avail. Luckily then, it had slowed down and didn’t do it much. 

A couple of times between then and now, nothing major. Off and on did the trick. 

Present day, it has been going on for half hour at a time for the last 3 days up to 5 times a day. I run a small business from my phone and am in a location where the WiFi is non existent, so I reply on my millions of jiggly bits to hotspot everything. 

Stores near my are not open. The phone appointments say they cannot help with network or sim issues - to get an appointment in store, haha!? Even if they could, I am reliant on my sim not failing to be able to hold a telephone call. 

I currently have no connection whatsoever and am kindly stealing my partners hotspot on a lunch break... and I’ve been in a state of sim failure for the last hour. 

I am on my way to ‘livid’. 

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Alexandrialeah   Have you tried giving the sim a clean with a damp cloth?   Make sure it’s dry before you put it back in.  

 

You might even need to request a replacement SIM card.   You can use THIS for that. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.