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IPhone 12 Pro 128gb Graphite

mhaines1994
Contributor
Contributor

‎23-11-2020 08:38 AM

I ordered my IPhone 12 Pro 128gb in Graphite on 3rd November. When ordering I was told it would be despatched within 21 days. Tomorrow is day 21 and still no despatch. Any ideas? 

0 Helpful
31 REPLIES 31
ewaglab1993
Established Contributor
Established Contributor

‎23-11-2020 08:55 AM

Similar situation with me - my  21 days is slowly approaching and the only notification I received lately is "Good news. Your order is coming soon". Can we expect phones to be dispatched within 21 days deadline? I ordered iPhone 12 pro 128gb Pacific Blue.

 

Thank you 🙂

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Cj69
Valued Contributor
Valued Contributor
In response to ewaglab1993

‎23-11-2020 09:06 AM

Was told my max would take 7 days last week. It’s due tomorrow and still showing awaiting confirmation on delivery
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Kristie85
Established Contributor
Established Contributor
In response to Cj69

‎23-11-2020 09:43 AM

I don’t know if this helps but I just received my phone on Sunday. 
I didn’t get any updates from EE at all until after it had been dispatched. I got a notification from DPD to say they had the phone yet on my order details it still said awaiting confirmation. 
I’m not sure if your phones are coming soon but I do know that just because there’s no updates on EE your phone might still be on its way soon 

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MJ-19
Investigator
Investigator

‎23-11-2020 09:57 AM

I’ve passed 21 days.  Phoned EE who told me they can’t give any idea of how long it will take to deliver.  They must have some idea of lead time but don’t seem willing to tell customers.  

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mhaines1994
Contributor
Contributor
In response to MJ-19

‎23-11-2020 10:02 AM

The lack of communication is the problem! I don't mind waiting but atleast tell me where I stand. If its delayed and its going to be longer than 21 days then just tell me! I'd rather that than send me updates saying my order is on track! 

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ewaglab1993
Established Contributor
Established Contributor
In response to Kristie85

‎23-11-2020 10:07 AM

@Kristie85 which model did you order and when ? 🙂

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Kristie85
Established Contributor
Established Contributor
In response to mhaines1994

‎23-11-2020 10:08 AM

I understand your frustration. I ordered mine on 16th and was told it would be delivered on launch day. It never came, then got told a further 14 more days, again it never came and again I was told a further 14 more days. In the end it was just over 5 weeks and I must have complained every week!

CraigT77
Established Contributor
Established Contributor
In response to Kristie85

‎23-11-2020 06:55 PM

I am beginning to lose all faith whatsoever in my order being honoured in the timeframe I was given at point of order. My 12 pro 256gb graphite was ordered on the 4th and at the time I was quoted delivery "within 21 days". 21 days are up on Wednesday and the lastest message I got last week was to tell me my order would be coming soon. This was after a previous message saying it was on track.

My question is have these updates been automatic nonsense? If you cannot tell people where there orders are how can I receive a message saying it's on track?

I'm fully expecting no update tomorrow from DPD to say I'm getting my phone on Wednesday and my loyalty to EE is being severely tested. The disjointed communication is poor.

0 Helpful
ewaglab1993
Established Contributor
Established Contributor
In response to CraigT77

‎24-11-2020 01:48 PM

@CraigT77 Do you have any news from DPD? 

 

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