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IPHONE SE 2020 Insta and Snapchat not working

Wesley8
Visitor

‎10-04-2021 02:27 PM

Hi! I for got the pass code to my iPhone SE 2020 so did a Restore and then a Backup. Instagram and Snapchat are now not working - states there is no Internet connection. Here is what I tried so far  ..

Deleted and reinstalled both apps

Powered WiFi router on and off

Network Reset

Did Forget Device and then reconnected.

WiFi is working fine, I can access browser / sites.

Checked Usage Controls are set to Full Access

Any advice as not sure what else to check?

Thanks!!

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎10-04-2021 03:04 PM

Hi @Wesley8

 

Thanks for coming to the community. 

 

If you go into your iPhone Settings and select Mobile Data, if you scroll down to the apps, are they set to use data? 

 

Thanks 🙂

 

Leanne.

0 Helpful
Chris_B
Grand Master
Grand Master
In response to Leanne_T

‎10-04-2021 03:45 PM

@Wesley8  Do they work over cellular data ?  At the moment it could be your WiFi that’s the issue.  Any app that’s not working over WiFi isn’t an EE network issue it’s your WiFi.