I would like to quit my contract

Keijyu
Investigator
Investigator

‎28-09-2021 04:13 PM

I left UK after graduate university so I have to quit my contract. I called 150 many times but I couldn’t quit. How do I cancel my contract?

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11 REPLIES 11
Katie_B
EE Community Support Team

‎28-09-2021 04:26 PM

Hello @Keijyu. 

 

Welcome to the community.

 

Congratulations on graduating!

 

To cancel your contract please call our customer are team.

 

Katie 🙂

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Keijyu
Investigator
Investigator
In response to Katie_B

‎28-09-2021 04:54 PM - edited ‎28-09-2021 05:00 PM

I tried many times but I couldn’t connect human. I live in outside the U.K. so if it’s possible I want to quit without calling such as e-mail or something.

 

 

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Katie_B
EE Community Support Team
In response to Keijyu

‎28-09-2021 05:06 PM

Hi @Keijyu. 

 

You will need to speak with our disconnections team who can close your account. 

 

You'll be required to provide at least 30 days notice, even if the minimum term of your contract has ended, during which time we'll continue to provide you with our service.

 

At the end of the notice period, we'll terminate your number and stop billing you. You'll be charged for our service for the 30 days from the date of your cancellation request and this charge will show on your final bill as the Remaining Contract Charge.

 

You can call from outside the UK on +44 7953966250. 

 

Katie 🙂

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Keijyu
Investigator
Investigator
In response to Katie_B

‎28-09-2021 05:14 PM

I called that number many times but they just said go to website. I couldn’t speak with disconnections team.

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Katie_B
EE Community Support Team
In response to Keijyu

‎28-09-2021 05:17 PM

Hi @Keijyu. 

 

We cannot cancel a contract through the EE website. 

 

Please call the number provided and let me know the outcome, 

 

Katie 🙂

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XRaySpeX
EE Community Star
EE Community Star

‎28-09-2021 05:22 PM

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Keijyu
Investigator
Investigator
In response to Katie_B

‎28-09-2021 05:43 PM

I called many times and they said busy so call later. I called them all day but all time they they said busy. I called many times from outside the UK so I spent a lot of money for it. I want to quit without calling. Is it possible?

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XRaySpeX
EE Community Star
EE Community Star
In response to Keijyu

‎28-09-2021 05:55 PM

You may write to them giving your notice of cancellation at:

 

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

 

Your 30-days notice will be taken from when they receive your letter.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Keijyu
Investigator
Investigator
In response to XRaySpeX

‎29-09-2021 10:29 AM

Can I get notifications from EE when they receive my letter?

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