I’ve tried to upgrade my current tablet

[Darren47]

I’ve tried to upgrade my current tablet,& put a new deal on a iPad Pro 11 through & placed into my basket.I then try & process the order with 2 x 15% discounts, & pay the remaining 2 months off my current contract £80,but when I get to the end of the order it won’t let me pay £80 & takes me straight back to main EE PAGE.

[Chris_B]

@Darren47  You can only have one discount applied to your order.  

[Jon_K]

Good Morning @Darren47.

Welcome to the community 🙂

As @Chris_B has mentioned, you can only have one discount on your account.

If you're having trouble with completing an upgrade, I'd recommend contacting our Upgrades Team.

Jon

[Darren47]

So if It says multi line discount you can only have this & no other discount?

[Katie_B]

Hi @Darren47. 

That's right! You can only have one discount per line. 

Thanks, 

Katie 🙂

[Darren47]

How do I upgrade online? This is the only option I get unless I upgrade with nothing to pay,but then I only get a 10% discount & not 15%

[Katie_B]

Good Afternoon @Darren47. 

Has the 15% discount been provided under the terms you pay the early upgrade fee? It may be only eligible with this specific plan. 

Speak soon, 

Katie 🙂