I've just upgraded today. How soon will I receive my phone?
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02-02-2019 09:22 PM
How soon do you receive your upgraded phone when ordered on a Saturday
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02-02-2019 11:58 PM
Hi @Debs27
if your phone is in stock then it’s usually dispatched within 48 hours. You can track your order online using your order reference. Once dispatched, you will receive a notification. You can also download the DPD app which will also show when a delivery have been requested by EE . You normally get a one hour window non the morning of your delivery too.
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02-02-2019 11:58 PM - edited 02-02-2019 11:59 PM
@Debs27 It’ll probably be Tuesday/Wednesday if the device is in stock.
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03-02-2019 10:08 AM
Hi Chris. thanks for reply. Im confused though cos i upgraded yest and my account has not changed. it is still saying that i can upgrade plus my upfront cost has not come out of the bank yet. Any advice welcome. Debs
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03-02-2019 10:13 AM
Good Morning @Debs27.
Your EE plan will not change till the device has been dispatched.
How did you process your upgrade?
Speak soon, Katie 🙂
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03-02-2019 10:23 AM
Debs
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03-02-2019 10:28 AM
