I upgraded yesterday, was expecting phone today, no show, tracking not working

[Douglasr]

I upgraded yesterday and was expecting the new phone today, no show, tracking not working, who do I contact

[Northerner]

Hi @Douglasr

You will need to call CS tomorrow, when they are open. 

Thanks

[James_B]

Hi @Douglasr,

Welcome to the EE Community.

Did you upgrade online? If you did, have you received a confirmation email?

Thanks

James​​​​​​​

[Grahammjc]

Because EE is crap been trying to upgrade for 2 weeks easier to go to carphone warehouse better deals 

[Douglasr]

I called ee today, phone not left yet, so cancelled went to carphone warehouse got it sorted in 10 min phone on way, result 

[Douglasr]

went through carphone ware house on line and chat sorted in 10 min so easy compared to ee, it took me nearly an hour on Fri then phone never left ware houseI 

[Grahammjc]

Well done that's what I am doing it takes less time ⌚ and you get what you want 

[Grahammjc]

Plus a better Deal than EE

[Douglasr]

Yes I also got better deal