Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

I upgraded online on 3 days ago and my order number isn't even valid.

Jo421
Visitor

‎16-04-2021 07:10 AM

I upgraded on the 14th April and since then I haven't heard anything from EE. My order number isn't valid on track my phone. My Samsung Galaxy S9 screen won't work all the time. 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎16-04-2021 07:20 AM

@Jo421   Thats because it’s an order number not a tracking number. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Christopher_G
EE Community Support Team

‎16-04-2021 10:38 AM

Hi @Jo421

 

Welcome to the community.

 

Which phone did you upgrade to? Please include colour and memory size where applicable.

 

Chris