I still have not received my pre ordered S10. What's the issue?

[Dave88]

I am still waiting to receive my galaxy s10 that I pre-ordered. What's the issue? 

[Christopher_G]

Thanks for your updates, I hope you all get your phones soon.

@Martle - You have until the 08 April 2019 to claim the Samsung Galaxy Buds.

Chris

[Martle]

Yh I know just hope phone gets dispatch today so I can claim buds asap. Because it's probably gonna take a month for them to come. 

[Dave88]

Quick update, I recieved my s10 yesterday however i didnt recieve the free ear buds?

[Martle]

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@Dave88 wrote:

Quick update, I recieved my s10 yesterday however i didnt recieve the free ear buds?

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When did u place ur order for your phone? And u need 2 claim the ear buds from the samsung website EE should of texted you with a link. 

[Chris_B · Accepted solution]

@Dave88   You don’t get them at the same time as the device you need to claim them. 

Please read THIS

[Dave88]

Hello,

Thanks for your quick response i have clained for them now.