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I phone 12 max pro delivery

Lisa07
Investigator
Investigator

‎01-01-2021 07:07 PM

I order my new phone 2days ago on 30th of dec I got told that it would take a week to come into stock then I would receive a delivery date however I have seen lots of other post were people who ordered in nov are only just getting them. I was wondering when others had ordered and if they have received ? So I can get better idea of l the type of timescale I am looking at. Thanks 

32 REPLIES 32
nmhendry
Investigator
Investigator
In response to James_B

‎05-01-2021 08:38 AM

Pacific Blue - which is in stock with Apple too...however I am happy to take any colour at all...I just want the phone...

0 Helpful
CallMeGore
Explorer
In response to nmhendry

‎05-01-2021 08:41 AM

I just want mine too😂

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to nmhendry

‎05-01-2021 09:14 AM

Hi @nmhendry,

 

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro Max Pacific Blue 512GB on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

 

If you would prefer to switch to a different model, please give us a call on 150 to discuss your options. We might be able to find an alternative iPhone model readily available. 

 

Thanks

 

James

0 Helpful
rileycox
Contributor
Contributor
In response to James_B

‎05-01-2021 09:19 AM - edited ‎05-01-2021 09:22 AM

I was in contact with EE on the 18th and was told that stock was fluid and that I could receive a device sooner rather than later so I Placed my Initial order on the  27th of December which wasn’t too long ago but I was told it was in stock and would be with my by the 30th which was all good apart from the fact it still hasn’t turned up and my money has been taken.

it’s the 12 pro max 128 Graphite. 

0 Helpful
nmhendry
Investigator
Investigator
In response to James_B

‎05-01-2021 09:25 AM

I have cancelled my order with you and bought direct from Apple...

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to rileycox

‎05-01-2021 09:42 AM

Hi @rileycox,

 

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro Max Graphite 128GB on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

 

James

0 Helpful
rileycox
Contributor
Contributor
In response to nmhendry

‎05-01-2021 09:48 AM

I wa thinking of doing the same but it means having to go through the refund process etc and it’s too stressful Id rather wait and complain 

Lisa07
Investigator
Investigator

‎05-01-2021 09:28 PM

Just to let you all know my phone arrived today. I ordered on 30th dec. After reading the other post I thought it would take weeks however only took 7days. 
I kept checking the status of the order and still showed as awaiting confirmation EE only updated this tonight once my order had been received. 
The way I knew I was getting my order was a texted received yesterday from dpd to say they were due to receive my parcel and then I got a text early this morning with a 1 hour time slot. 
Hopefully this helps !!!

dpruk
Valued Contributor
Valued Contributor
In response to Lisa07

‎05-01-2021 10:03 PM

My phone that I ordered on  30th December is getting delivered tomorrow 

0 Helpful
pauledwards35
Investigator
Investigator
In response to Lisa07

‎05-01-2021 10:54 PM

I ordered my iPhone on the 30th December but I’ve heard nothing yet. What model have you ordered? 

0 Helpful