Community Activity

EE App off line yet again.

Same old message, App bring improved, come back later.  This story is past its sell by date.  If the App needed so many improvements going by the number of times this message appears it must not have been fit for purpose in the first place.Get your a...

48CAH by Visitor
  • 28 Views
  • 2 replies
  • 1 Helpful

Updating app!

Been a mobile customer for a while and noticed the app being unavailable due to updating quite often but was never an issue! I’m now however a broadband customer and I’m wondering how it is I’m suppose to control my router whilst the app is updating?...

Jesse96 by Visitor
  • 22 Views
  • 2 replies
  • 0 Helpful

Unable to receive calls roaming Thailand

We are roaming in Thailand and since May 20 we can no longer receive calls. From discussion many people roaming having exact same issue across at least 4 countries I am aware of, all with EE sims.We have tried in country (Thailand) and from numbers i...

4g mobile wifi router

Hey folksi bought a 4g wifi router last year to take on a caravan holiday.. we are taking it away again this year but i cant get into the account to top the device up its asking for a mobile number and i cant find the original email with it. I have t...

dejahm by Visitor
  • 26 Views
  • 2 replies
  • 0 Helpful

Parental controls on TV

 I have recently had the TV installed and am unable to turn off the pin requirements. Ive gone to home, settings, restrict and turned everything off. However i'm watching Gavin & stacey and its asking for a pin every time the adverts finish.  Any adv...

Shell_ by Investigator
  • 57 Views
  • 4 replies
  • 2 Helpful

The speed does not comply with the contract.

Hello! I have encountered a problem. I have a contract for unlimited internet with a maximum speed of 100 Mbps. However, for some reason it used to be fine with 100 Mbps, and now it is only 10 Mbps. Please help me solve this problem. Thank you!

EE/Verisure Smart Home Security System

Oh my god!  How difficult can it be to purchase a product that EE offers!!!I have been trying to purchase a home security package that EE offers with Verisure since mid April 2025.  My details have been passed along to the specialist sales team on nu...

VW1974 by Explorer
  • 41 Views
  • 3 replies
  • 0 Helpful

EE app

EE app is down everytime I go to pay my internet bill I can never pay it two weeks late and still can’t pay it thinking of changing providers as taking **bleep** and getting fined for not paying on time