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I ordered over the phone a sim only deal on Thursday 12th Nov. And it’s still no

Release2020
Visitor

‎17-11-2020 11:43 AM

I ordered a sim only deal over the phone Thursday the12th!! Today it’s Tuesday the 17th! And I can’t get hold of anyone to confirm it’s coming???

0 Helpful
4 REPLIES 4
James_B
EE Community Manager
EE Community Manager

‎17-11-2020 02:10 PM

Hi @Release2020,

 

Welcome to the EE Community. 🙂

 

Please allow 2-5 working days for your SIM to arrive.

 

Thanks

 

James​​​​​​​

0 Helpful
niamhw74
Explorer
In response to James_B

‎13-02-2021 03:56 PM

Is it normal not to get an email confirmation?  Not sure if its gone through.  

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niamhw74
Explorer
In response to James_B

‎13-02-2021 03:58 PM

Is it normal not to get an email confirmation?  Not sure if its gone through.  

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to niamhw74

‎13-02-2021 04:04 PM

@niamhw74   A email confirmation is a automatic reply to your order it’s not a guarantee of being accepted.  You should get something within 10-15 mins.  Try looking in your spam/junk folder. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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