I ordered over the phone a sim only deal on Thursday 12th Nov. And it’s still no

[Release2020]

I ordered a sim only deal over the phone Thursday the12th!! Today it’s Tuesday the 17th! And I can’t get hold of anyone to confirm it’s coming???

[James_B]

Hi @Release2020,

Welcome to the EE Community. 🙂

Please allow 2-5 working days for your SIM to arrive.

Thanks

James​​​​​​​

[niamhw74]

Is it normal not to get an email confirmation?  Not sure if its gone through.  

[niamhw74]

Is it normal not to get an email confirmation?  Not sure if its gone through.  

[Chris_B]

@niamhw74   A email confirmation is a automatic reply to your order it’s not a guarantee of being accepted.  You should get something within 10-15 mins.  Try looking in your spam/junk folder.