I ordered my phone but haven’t got a delivery number or dpd tracking no

[IMD]

having pre ordered iphone 11 pro max on 14th sept I still haven't received confirmation email for order number (nothing in spam)  phoned CS four times now been told order is okay and will receive order today 20th sept, but still no DPD email or text called CS this morning and was switched to three different people and was told have to wait till end of day as DPD haven't collected phone yet, feel I'm getting the run around as no one can give me tracking details or order number so I can track myself.

[MD91]

Having this same issue too - I spoke to CS multiple times, they confirmed it would arrive for today (20th Sept) I called again this morning to say I've not received a text/email and that on my account online it still says awaiting confirmation.

I was told space grey is popular and that every year EE have the same issue with Apple iPhone where they oversell quantities and then customers have to wait 7-14 days for delivery.

For a network that is meant to be number 1 for 5 years running, you'd expect better stock and process management to alleviate delivery issues. My concern now, is that the CS agent I spoke to when I ordered the phone was more concerned with getting the upgrade sale than delivery reliable customer service.

[Leanne_T]

Hi there @IMD @MD91

Thanks for coming to the community.

What device variant have you both ordered?

Speak soon.

Leanne.

[MD91]

I have ordered the iPhone 11 Pro Max 64GB Spacey Grey.

[Leanne_T]

Hi @MD91

Thanks for coming back to me.

The delivery timescale may vary though depending on which colour and size variant you purchased.

DPD will contact you the day before delivery, by 8pm to let you know to expect a delivery the following day.

Leanne.

[MD91]

I appreciate the response, but this is still unhelpful. I was told quite specifically by CS it would arrive today. I wouldn't even mind if you were able to tell me tomorrow, or Monday, or even Tuesday. But I need someone to be in my home to sign for this parcel, and "sometime in the future" is not really good enough for what is meant to be the number 1 mobile network provider....

[Leanne_T]

Hi there @MD91

When your phone is on its way to you, you will receive a text from DPD before 8pm to let you know to expect a delivery the following day.

Within the text there's also an option to arrange a different delivery date and time that works for you.

Leanne 🙂

[Fb3001]

I’m in the exact same situation and it seems a fair few others are too. Having pre ordered the 11 Pro Max and being told on the phone by an EE advisor that it would be next day delivery, I have heard absolutely nothing from either EE or DPD regarding the dispatch of my device. When approaching their customer service team on the web chat about thus, all I have been advised to do was wait.. this simply isn’t good enough.

[Alaa1]

Having the same problem. I ordered 2 iPhone 11 pro Max on Sunday and was told specifically that I will receive it on Friday. And I havnt got any delivery updates. Costumer service now says it can take up to 14 days from order date. Not acceptable! I would of done the upgrade in store and gone to pick up the phone today! 

[IMD]

iPhone 11 Pro Max 64GB Spacey Grey.  and was assured on the 14th that I was guaranteed delivery today 20th September