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I ordered an upgrade and got the xkn number but no delivery timescale?

fraserandaimee
Investigator
Investigator

‎09-11-2018 08:53 PM

I ordered an upgrade and got the xkn number but no delivery timescale is available when i try tracking?

0 Helpful
7 REPLIES 7
Northerner
EE Community Star
EE Community Star

‎09-11-2018 09:33 PM

Hi @fraserandaimee

 

Because it's not dispatched yet.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
fraserandaimee
Investigator
Investigator
In response to Northerner

‎09-11-2018 09:45 PM

Fair enough, but surely there must be an approx timescale prior to dispatch.  Or at least a follow up email or text to give me an update.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to fraserandaimee

‎10-11-2018 08:48 AM

Hi @fraserandaimee,

 

Thanks for visiting the EE Community.

 

When did you place your order?

 

Was the phone you ordered in stock or was it a pre-order?

 

Thanks

 

James

0 Helpful
fraserandaimee
Investigator
Investigator
In response to James_B

‎10-11-2018 09:50 AM

Hi James,

 

It was ordered on the 7th as part of an upgrade deal/package with a nintendo switch.  The phone did show as in stock when i ordered it.

 

Cheers

 

Fraser

0 Helpful
jodieg89
Explorer
In response to fraserandaimee

‎10-11-2018 09:54 AM

I'm having same problem but my order number won't even work

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to jodieg89

‎10-11-2018 10:06 AM

Hi @fraserandaimee,

 

Please get in touch with customer services so we can take a quick look at your order.

 

Thanks

 

James

0 Helpful
fraserandaimee
Investigator
Investigator
In response to jodieg89

‎10-11-2018 10:24 AM

U need to call ee as my order was the exact same and when i spoke to them they said the order was cancelled in error and has to be reprocessed on monday. Not great!!

0 Helpful